Play Safe — Your Wellbeing Comes First
Responsible Gaming at hg99
At hg99, entertainment and player welfare go hand in hand. We believe that gambling should always be a fun, controlled activity — never a source of stress, financial hardship, or personal harm. This page outlines the tools, resources, and commitments hg99 has in place to help every player in Bangladesh stay in control of their gaming experience.
Our Commitment
Playing Safe Is Our Priority
hg99 operates Bangladesh's premier online casino and cricket betting platform with one fundamental principle: every player who visits hg99.club should leave feeling entertained, not worse off. Responsible gaming is not an afterthought for hg99 — it is a core part of how the platform is designed, from account registration through to daily gameplay.
We understand that gambling, when left unchecked, can escalate from a leisure activity into a genuine problem that affects finances, relationships, and mental health. hg99 takes that risk seriously. Our responsible gaming programme includes practical tools you can activate immediately, clear warning signs to watch for, and direct support channels staffed around the clock.
This page is for every player — whether you are new to hg99, an experienced bettor looking to review your habits, or someone who is genuinely concerned that gambling may be affecting their life. All of the resources described here are free, confidential, and available at any time through your hg99 account or by contacting our support team at [email protected].
Player Protection First
Every hg99 account includes built-in responsible gaming controls. You do not need to request them separately — they are part of your account dashboard from day one.
Transparent Activity Tracking
Your hg99 account provides a full history of all bets placed, deposits made, withdrawals processed, and session durations so you always know exactly how much you have spent and won.
Age Restriction
18+ Only — No Exceptions
hg99 operates a strict 18-years-and-above policy without exception. Gambling by minors is illegal under applicable law and causes serious harm to young people whose financial decision-making skills and emotional resilience are still developing. hg99 takes every possible step to prevent underage access to its platform. 18+
Age Verification Process
All players are required to complete identity verification (KYC) before their first withdrawal is processed. This process requires submission of a valid government-issued photo ID — National Identity Card (NID), passport, or birth registration certificate — confirming that the account holder is aged 18 or above. Any account found to be operated by a person under 18 will be permanently closed immediately, all funds will be frozen pending investigation, and deposits will be returned to the originating payment method while any winnings will be forfeited.
Protecting Minors in Your Household
If you share a device with younger family members, hg99 strongly recommends the following steps to prevent accidental or intentional access to the platform by minors:
- Never save your hg99 login credentials in a shared browser.
- Log out of your hg99 account fully after every session on shared devices.
- Enable parental control software (such as Net Nanny, Qustodio, or your router's content filter) to restrict access to gambling websites.
- Keep your hg99 account password private and do not share it with anyone, including family members.
- If you suspect a minor has accessed your account, contact [email protected] immediately for an account security review.
Valid ID Required
hg99 accepts National ID Card (NID), valid passport, or birth registration certificate as proof of age. Documents must be current and clearly legible.
Secure Account Access
Enable two-factor authentication (2FA) on your hg99 account to prevent unauthorised access — including access by minors in your household who may know your password.
Report Underage Access
If you believe a person under 18 has accessed hg99 — whether your own account or a new account — report it to [email protected]. hg99 will investigate promptly and take immediate protective action.
Player Tools
Your Responsible Gaming Toolkit
hg99 provides a full suite of responsible gaming tools that you can access and activate directly from your account settings. All tools take effect immediately upon activation. To request any of the tools below, log in to your hg99 account and navigate to the Responsible Gaming section, or contact [email protected].
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, hg99 will block further deposits until the limit period resets. Limits can be reduced immediately; increases take 72 hours to come into effect to prevent impulsive decisions.
Loss Limits
Define the maximum amount you are comfortable losing within a set period. When your net losses reach the threshold you have chosen, hg99 will suspend further play for the remainder of that period. This tool is particularly useful for players who find it difficult to stop after a losing run.
Session Time Limits
Set a maximum session duration — for example, one hour or two hours per day. When your session reaches the limit, hg99 will display a reminder and offer the option to log out. Keeping sessions time-limited is one of the most effective ways to stay in control of gambling habits.
Time-Out / Cooling-Off Period
If you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, one week, or one month. During a time-out, your hg99 account will be suspended and you will not be able to log in, deposit, or place bets. Time-outs are effective immediately and cannot be reversed early.
Reality Checks
Enable periodic pop-up reminders during active play that display how long you have been logged in and your net win/loss position for the current session. Reality checks interrupt the flow of play and give you a moment to assess whether you want to continue.
Self-Exclusion
For players who feel that a longer or permanent break is needed, hg99 offers self-exclusion periods of six months, one year, three years, or permanent exclusion. Self-exclusion is the most decisive responsible gaming tool available and is described in full in its own section below.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs below are commonly associated with gambling that has moved beyond a healthy, recreational activity. If you recognise several of these in yourself or someone you know, it is time to take action.
Self-Exclusion
Self-Exclusion & Account Closure
Self-exclusion is the most powerful responsible gaming tool available on hg99. When you self-exclude, your hg99 account is immediately suspended and you are blocked from logging in, depositing, or placing any bets for the duration of your chosen exclusion period. Self-exclusion is free, immediate, and fully confidential.
Available Self-Exclusion Periods
- 6 Months: A medium-term break suitable for players who want a significant pause but plan to return to responsible gambling in future.
- 1 Year: A longer break that provides substantial distance from gambling habits and time to establish healthier routines.
- 3 Years: A serious, long-term exclusion for players who need extended support and a sustained break from gambling.
- Permanent Exclusion: A lifelong ban from the hg99 platform. Permanent exclusion cannot be reversed under any circumstances. This option is recommended for players who have decided that gambling is permanently incompatible with their wellbeing.
What Happens During Self-Exclusion
- Your account is suspended immediately upon activation of self-exclusion.
- All pending bets at the time of exclusion will be settled normally; winnings will be returned to your account balance.
- Any remaining account balance will be refunded to your registered withdrawal method within 5–7 business days.
- hg99 will suppress all promotional and marketing communications to your registered email and mobile number for the duration of exclusion.
- You will not be able to create a new hg99 account using the same personal details during an active exclusion period. Attempts to circumvent exclusion by registering a new account will result in permanent closure of all associated accounts.
How to Request Self-Exclusion
Send an email to [email protected] from your registered email address with the subject line "Self-Exclusion Request". Include your hg99 username and your preferred exclusion period. Our team will process your request within one hour and send you a confirmation email once the exclusion is active. Self-exclusion can also be initiated directly from the Responsible Gaming section of your account settings.
Effective Within 1 Hour
Once hg99 receives your self-exclusion request, your account will be suspended within one hour, around the clock. You will receive a confirmation email as soon as the exclusion is active.
Cannot Be Reversed Early
Self-exclusion periods cannot be shortened or cancelled before their expiry date. This is intentional — it prevents impulsive decisions made during a gambling urge from undoing a responsible choice made from a position of clarity.
Balance Returned in Full
Any balance remaining in your hg99 account at the time of self-exclusion will be returned to your registered withdrawal method — bKash, Nagad, Rocket, or Upay — within 5–7 business days. No deductions are made.
Returning After Exclusion
When a time-limited self-exclusion expires, you will be required to complete a brief responsible gaming review before your account is reactivated. Permanent exclusions are never reversed.
Get Help
Support Resources & Contacts
If you feel that gambling is becoming a problem for you or for someone you care about, please reach out for help. hg99's support team is available 24 hours a day, seven days a week. Talking to someone — whether it is the hg99 support team, a trusted friend, or a professional counsellor — is always the right first step.
hg99 Support Team
Contact our responsible gaming team at any time to activate account restrictions, request self-exclusion, or simply talk through your concerns. All conversations are treated with complete confidentiality.
[email protected]Available 24/7 — English language support
Talk to Someone You Trust
Sometimes the most effective first step is an honest conversation with a family member or close friend. Sharing your concerns with someone who knows you well can provide immediate emotional relief and practical perspective on your situation.
Family and peer support is a proven recovery pathway.
Professional Counselling
Gambling disorder is a recognised condition that responds well to professional treatment. Mental health professionals and addiction counsellors in Dhaka, Chittagong, Sylhet, and other Bangladeshi cities can provide structured support and treatment programmes.
Seeking professional help is a sign of strength, not weakness.
Play Smarter
Tips for Safer Gambling
For the vast majority of players, gambling on hg99 is a safe and enjoyable form of entertainment. The following practical tips will help you keep it that way — whether you are betting on a BPL cricket match, spinning slots, or exploring our full casino range.
Set a Budget Before You Play
Decide how much you are comfortable spending before you log in — and treat that amount as the cost of entertainment, not as an investment. Once your budget is spent, close the session regardless of whether you are ahead or behind.
Set a Time Limit
Decide how long you plan to play before you start. Use hg99's built-in session timer to enforce your limit automatically. Long, unplanned sessions are one of the most common causes of overspending.
Never Chase Losses
If you are on a losing run, stop and close the session. The urge to "win it back" is one of gambling's most powerful and dangerous psychological traps. Every bet is an independent event — past losses do not influence future outcomes.
Avoid Gambling Under Influence
Gambling while tired, emotionally distressed, or under the influence of alcohol or substances impairs your judgment and typically leads to larger bets and longer sessions than you would otherwise choose. Play when you are clear-headed.
Keep Gambling One Activity Among Many
A healthy relationship with gambling means it is one of many leisure activities in your week — not the primary or dominant one. Maintain a full social life, hobbies, and physical activity alongside any time spent on hg99.
Review Your Account History Regularly
Log in to your hg99 account regularly and review the transaction history and betting log. Seeing your actual figures in black and white is a powerful reality check and helps you spot patterns before they become problems.
Ready to Play Responsibly on hg99?
hg99 is committed to keeping your experience safe, fair, and enjoyable. Explore our cricket betting markets, casino games, and slots — and remember, the responsible gaming tools described on this page are always available to you. For adults aged 18 and above only.